Privacy Policy

1. Our Commitment to Privacy

At Viruj Health, your privacy and health data confidentiality are of paramount importance. This Privacy Policy explains how Viruj Health (“Viruj”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal and health-related information when you use the Viruj Health website (virujhealth.com), mobile application, patient portal, and associated care coordination services.

2. Consent and Governance

By creating an account, accessing our website, downloading, or using Viruj Health, you consent to the collection, storage, and processing of your information in accordance with this Privacy Policy, India's Digital Personal Data Protection Act (DPDP Act 2023), the Information Technology Act 2000, and applicable healthcare data regulations. If you do not agree with these terms, please do not access or use the services.

3. Information We Collect

We collect only the information necessary to provide seamless healthcare access and appointment management:

• Personal Identification Information: Full name, email address, phone number, age, date of birth, gender, and residential city/address.
• Health & Medical Details: Self-reported symptoms, appointment visit notes, medical records, uploaded test reports or doctor prescriptions, vitals, and consultation history submitted inside the patient app.
• Inquiries & Waitlist Submissions: Information provided via contact or early access waitlist forms on our website.
• Device & App Interactions: Device model, operating system, diagnostic logs, and approximate location (with explicit device permission) solely to locate nearby clinics, hospitals, and doctors.
• Permissions: Camera and photo storage permissions are requested only when you choose to upload medical documents, prescription slips, or profile photos.

4. How We Use Your Information

Your data is used strictly for legitimate healthcare facilitation purposes:

• Facilitating appointment booking, confirmations, and reminders with your chosen doctors, clinics, and hospitals.
• Providing you with access to your digital health timeline, past consultations, and uploaded medical records.
• Enabling plain-language AI-assisted symptom queries and visit preparation (AI features operate with strict data safeguards and do not provide medical diagnosis).
• Responding to website inquiries and notifying waitlist participants when service launches in their area.
• Sending critical transactional alerts, appointment status updates, and security notices.

5. Sharing of Information & Clinical Confidentiality

We do not sell, rent, or monetize your personal or health data to advertisers or third-party marketers. Information is shared only under strict safeguards:

• Authorized Healthcare Providers: When you request an appointment, your relevant booking details and health complaint are shared with the selected clinician or facility to prepare for your consultation.
• Infrastructure Partners: Secure cloud and database hosting providers bound by strict confidentiality and data processing agreements.
• Legal Requirements: Disclosures mandated by applicable law, court order, or national regulatory authority.

6. Data Security & Encryption

We employ industry-standard technical and organizational security controls, including end-to-end TLS encryption in transit, encrypted data storage at rest, strict role-based access limits, and regular security assessments to safeguard sensitive medical information against unauthorized access or alteration.

7. User Rights & Account Deletion

Under applicable privacy laws, you hold full control over your personal data:

• Access & Review: Inspect your profile information and health history at any time within the app.
• Data Correction: Update outdated or inaccurate contact and profile details.
• Account & Data Deletion: You have the right to request deletion of your account and associated personal data. You can initiate account deletion within the app profile settings or by emailing help@virujhealth.com with the subject “Account Deletion Request”.

8. Contact & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or how your health data is handled, please contact our team:

Viruj Health Grievance Office
Email: help@virujhealth.com
Phone: +917982958828
Location: Noida, Uttar Pradesh, India